Tips to Choose a Top Language Service Provider

Although more businesses offer language services, it is important to recognize that not all language service providers are equal. Why? Because communication breakdowns can adversely affect your language access efforts and, ultimately, your company’s reputation. A partnership with a top language provider can make a big difference to your language access program. But how do you evaluate the quality of an interpreter company? Kings of Translation provide specialist premium language services provider that can be tailored to any business, organization, or individual.

Complete Language Services

Although your company may only require a particular language service such as over-the-phone interpretation, it is important to select a language service provider who can meet all your language needs. This will allow you to expand your language access program to suit your changing needs.

Calibre of Translators and Interpreters

Your business is dependent on the quality of your interpreters. It is crucial that you can trust your interpreters to deliver high-quality interpretations every time. A skilled LSP will be able provide an excellent-trained workforce, regardless of the language.

Interpretation Technology

To be able to serve organizations’ language needs effectively, a language services company must have years of experience. The best language service providers will be able to provide support for any situation with their robust technology. The industry of language services is constantly changing, and traditional interpreter service providers may not be able keep up with businesses’ growing demands.

Transparency in Billing and Availability

Are you able to provide customer support when it matters? Language barriers are not limited to business hours. Access to on-demand language assistance should be available 24/7, 365 days per year. Some providers offer 24/7 services but may charge more if you need them outside of normal business hours.

Languages available

According to the U.S. Census Bureau, there are at least 350 languages spoken in U.S. homes. You might need to communicate frequently in one or two languages but you want to make sure you choose a language service provider that can meet your changing needs.

Quality Assurance

High-quality services are maintained by companies through quality assurance processes. The best language service provider will have a track record of providing high-quality services and a quality guarantee.

Connect Fast

Businesses need to be able quickly overcome language barriers. It is important to have a partner who can move quickly. Waiting to get connected with an interpreter should not be a waste of time. Long wait times can negatively impact customer experience and satisfaction. In emergency situations, a matter of seconds could mean the difference between life and death. Partner with a top-rated language service provider that has a track record of providing quick connect times (seconds).

Staff Support

Your staff should have easy access to language support. The best language service provider will have the tools and resources to help your staff communicate effectively with people who are not fluent in English and professional interpreters.

Kingsoftranslation offers 24/7 customer support and can also provide support materials for clients. These support materials can be ordered online. Our clients have access to all support materials at no cost. We also offer cultural awareness training for staff to help them communicate with other cultures and languages. These materials increase customer satisfaction, encourage adoption and improve efficiency.